Return & Refund Policy

At Magri Pet Comfort, your satisfaction is our top priority. We want every customer — and every pet — to feel completely confident and comfortable with their purchase. If for any reason you are not satisfied with your order, we offer a straightforward and customer-friendly return and refund process.

1. Eligibility for Returns

We accept returns within:

  • 7 days from the date you receive your order

To be eligible for a return, the item must be:

  • In new, unused condition

  • Free from damage, stains, or odors

  • In its original packaging (if applicable)

  • Accompanied by proof of purchase (order number or receipt)

Items showing signs of wear or misuse may not be eligible for return.

2. Eligibility for Exchanges

We offer exchanges within:

  • 10 days from the date of delivery

You may exchange for the same item or another product of equal value, depending on availability. If the replacement item costs more, you may be required to pay the difference.

In the event we are out of stock, you may choose:

  • A different product

  • Store credit

  • A full refund (processed according to our refund timeline)

3. Return Process

To initiate a return or exchange, please contact us:

Please include:

  • Your full name

  • Order number

  • Reason for the return or exchange

  • Photos (if the item arrived damaged or defective)

Our support team will provide:

  • Return instructions

  • The correct return address

  • Any required shipping labels (if applicable)

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged item, defective product), return shipping is free.

  • If the return is due to customer preference (changed mind, wrong size ordered, etc.), customers may be responsible for return shipping costs.

We will always notify you of any costs before processing the return.

5. Refund Timeline

Once we receive and inspect your returned item:

  • Refunds are processed within 5–10 business days

  • Refunds will be issued to the original payment method

Please note:

  • Refund processing time may vary depending on your bank or payment provider

  • We will send you a confirmation email once your refund has been issued

6. Non-Returnable Items

For safety and hygiene reasons, certain pet products cannot be returned once opened or used. These include:

  • Pet beds, blankets, or plush items showing wear

  • Customized or personalized products

  • Items damaged due to misuse

If you have questions about product eligibility, please contact us before initiating a return.

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will:

  • Request photos for verification

  • Provide a replacement or full refund

  • Cover all necessary shipping costs

We are committed to making things right as quickly as possible.

8. Contact Information

For all return or refund inquiries, contact us:

📍 Magri Pet Comfort
📞 Phone: 832-247-9377
📧 Email: contact@suvera.store
🏠 Address: 2642 NE 9th Ave, Wilton Manors FL 33334, United States

Our support team responds within 24–48 business hours.